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FAQ

How long does shipping take?

Orders are typically delivered within:

• Canada & United States: 5–10 business days
• International: 7–14 business days

Please note these are estimated delivery times and may vary depending on carrier conditions.


How long does order processing take?

Orders are usually processed within 1–3 business days. During peak periods, processing may take slightly longer.


Will I receive tracking information?

Yes. Once your order ships, you’ll receive a tracking number via email. Please allow some time for carrier updates.


Why hasn’t my tracking updated?

Tracking updates can occasionally be delayed by carriers. This is normal during transit.


Do you offer returns?

Yes. We accept returns within 30 days of delivery. Items must be unused and in original condition.


What if my item arrives damaged?

If your order arrives damaged or defective, please contact us within 7 days of delivery. We’ll gladly assist.


Can I cancel or change my order?

Orders can only be modified or canceled before they are processed. Once shipped, changes are no longer possible.


Do your cases support wireless charging?

Most Aura Cases are compatible with wireless charging. Compatibility may vary by design.


Do your cases offer full protection?

Our cases provide reliable everyday protection against scratches and minor drops. No case can guarantee protection from all damage.


What payment methods do you accept?

We accept major credit cards and secure payment methods available at checkout.


How can I contact Aura Cases?

Email: support@shopauracases.com